December AirWaves 2025 – Key Takeaways 

As the curtain closes on an action-packed 2025, EventsAir’s final AirWaves webinar offered a compelling review of the year’s breakthroughs and an exciting preview of what’s coming in 2026. Hosted by Hope Simona, the special roundtable featured candid reflections from the executive team: CEO Paul Trappett, VP of Product Renee Elliott, Head of Integration Services Jase Hopkins, CRO Laura Jordan, and CTO Mehdi Khalili. 

If you missed the live session, we’ve got you covered with a detailed breakdown of the standout themes, customer wins, and innovations that shaped the year. 

2025 in review – Paul Trappett 

CEO Paul Trappett opened the session by celebrating a milestone year, with over 32,000 events supported and 6 million registrations processed across the platform. EventsAir also welcomed 250+ new customers in 2025 – a testament to the growing trust in the platform’s depth and adaptability. 

But growth wasn’t the only story. It was the return to innovation that stood out. Paul highlighted how two years of heavy backend work had laid the groundwork for a year of breakthrough releases, all tied to a singular mission: streamlining complexity for event planners.  

“We don’t want to simplify the platform by removing features. We want to make powerful tools more accessible, and AI is central to that.” 

Paul also praised the company’s global team of 150+ event professionals and announced plans for more transparency and interactivity in roadmap delivery, allowing customers to “see and touch” what’s coming via real-time updates. The conversation also tied in reflections from AirTime 2025 itself, both a showcase and a listening opportunity. 

“We were really privileged to spend time with our customers at AirTime, and we’re even more pleased with how they’ve responded to the direction we’re taking strategically.” 

From feedback to feature – Renee Elliott  

Renee Elliott, VP of Product, showcased how customer input directly shaped 2025’s biggest launches: 

• New Website Builder: Launched in October and already used to build 900+ websites, this tool brings drag-and-drop design, responsive templates, and serious flexibility to the hands of planners. 

• Registration Recovery: Live on 200+ events already, this tool helps recapture lost leads by targeting users who abandoned registration — boosting attendance with minimal setup. 

• Attendee App Redesign: Now more modern, accessible, and intuitive, with continued enhancements coming in early 2026. 

• Interactive (Registration) Sites: With an upgraded theme, improved accessibility, and usability features. 

• Abstract Management Uplift: Redesigned from the ground up to better support complex submission workflows. 

“Every one of these tools was built to remove friction,” Renee emphasized. “This isn’t about flashy features — it’s about giving planners real wins.” 

Accessibility and personalization are major focuses going forward, with updates to the Attendee App and more roadmap decisions driven by the AirCrafters Community. 

Tackling integration fatigue – Jase Hopkins 

Head of Integration Services, Jase Hopkins, zoomed in on one of the most invisible yet impactful parts of the EventsAir experience: data integration. And he didn’t hold back when it came to the realities event teams are facing. 

“Planners are event experts, not developers,” Jase said. “Manually moving data between systems wastes hours. Our job is to give that time back.” 

The high cost and complexity of ad-hoc integrations often lead to hours of manual effort, but Smart Connectors are solving that – automating connections with tools like Xero, HubSpot, Salesforce, and more. One standout customer reduced 16+ hours of weekly finance work to just minutes by automating their invoicing and reconciliation workflows. 

New integrations with travel and accommodation platforms like Passkey and Group360 are on the horizon, alongside expanded two-way automations and ongoing enhancements.  

Celebrating customer wins – Laura Jordan  

Chief Revenue Officer Laura Jordan spotlighted what matters most: customer outcomes. Rather than naming logos, she highlighted stories that proved the platform’s impact. 

• One of our newest Australian clients praised the table allocation tool, calling it “life-saving” for their internal planning. 

• A U.S. client processed 5,000 real-time registrations during a high-stakes launch to a list of 2.8 million invitees. 

• Rapier Group hosted a 3,000-delegate global event with attendees from 88+ countries, all powered by EventsAir (you can read their full case study here).  

Laura also underscored that the rapid adoption of features like Registration Recovery and the new Website Builder is a positive signal – not just of demand, but of the success of their enablement efforts. 

Looking forward, Laura shared a focus on enhanced onboarding and learning pathways, particularly to support new staff joining customer teams. 

Building for the future – Mehdi Khalili  

To close the session, CTO Mehdi Khalili gave attendees a powerful look under the hood of the platform – revealing just how much has changed (and what’s still to come). 

Mehdi opened with a compelling analogy: EventsAir in 2025 is like a fully renovated kitchen. While customers now see a beautiful new “kitchen sink”, what they may not see is the enormous amount of behind-the-scenes infrastructure work that made it possible. 

That foundational work has been years in the making: a complete rebuild of EventsAir’s delivery engine, development pipeline, and deployment model. It’s why the team can ship updates every two weeks, with enhanced reliability, higher confidence, and more customer impact. 

Here’s what’s on the horizon: 

• Attendee Concierge: A smart, in-app assistant that answers attendee questions in real time, everything from “Where’s my session?” to “What’s the Wi-Fi password?” It’s AI made practical, giving attendees more autonomy and freeing planners from repetitive support tasks. 

• Planner Co-Pilot: An embedded planning assistant that can answer complex “how-to” questions, suggest automation improvements, and even execute tasks, like sending comms, checking report metrics, or setting up registration rules. 

Each of these tools is designed to remove the low-value tasks that slow event planners down. 

“If we can hand off the boring stuff to AI, planners can focus on what they love — building great experiences” 

Wrapping up 2025 

From renewed customer focus to powerful AI enhancements, this edition of AirWaves offered a compelling snapshot of where EventsAir is headed.  

If you missed the session, reach out to your Account Manager to access the full recording. 

Thank you for another year of tuning into AirWaves, we’ll be back in February to kickstart 2026!  

From everyone at EventsAir, we hope you have a joyful and safe holiday season.