24/7 Support

To browse our FAQs or raise and track tickets, you'll need to create an account in our support portal.

Dedicated support 24/7

Move ahead with confidence knowing that all our support is provided by EventsAir experts.

We don’t outsource our technical support and have fully staffed support teams based in the United States, the United Kingdom and Australia.

The event management industry never sleeps, which is why we have a dedicated support portal for logging tickets and up-to-the-minute tracking for all support requests.

Support is available by phone and email. Our portal includes a FAQ library with hundreds of topics and links to educational videos, and our priority support service is available by subscription for periods of time when you are onsite at an event.


"We have nothing but praise for EventsAir."

They were partners in the truest sense of the word. Everything that we asked them to do they were able to do. They went above and beyond the call of duty.

Andy Rice

Chief Operating Officer at MEI

image 102 (Traced)
  • 1,100+ Virtual Attendees
  • Reached 70+ Countries
  • Multi Stream with 39 Sessions

Need to phone us?

For faster support, please log in and submit a ticket - these go straight to our help desk support agents. However, you can also call our toll-free numbers:


APAC: (+61) 1300 236 848

EMEA: (+44)808 189 6555

USA: (+1) 855 236 8486

NZ: (+64) 0800 236 848

Other: (+61) 7 3063 3700

Prioritizing security

Built on a security-first design, our event technology platform provides you with total peace of mind that your data is safe and secure. EventsAir is hosted on the Microsoft Azure cloud platform, offering a guaranteed 99.95% uptime, with a dedicated database per client, multiple layers of security, and PCI Level 1 version 3.2 compliance across data and credit card information, and also includes a data protection toolkit specifically designed to assist you in maintaining your own compliance with your local data protection regulations (GDPR).