Delivering a Smooth First Impression for a High-Stakes Global Event
When Telecom Infra Project® (TIP) hosted FYUZ 2025 in Dublin, they welcomed nearly 900 international attendees to a three-day innovation forum spotlighting the future of telecom infrastructure. With a global audience of exhibitors, speakers, and stakeholders, ensuring a smooth arrival experience was essential.
TIP’s priority was to minimize friction on the day and deliver a seamless, professional event experience powered by EventsAir. For their team, success meant creating an experience that started strong and stayed that way.
The Challenge: Building a Scalable Check-in Experience
As the TIP team mapped out FYUZ 2025, it quickly became clear that seamless onsite registration would be foundational to success. They needed a process that could:
- Manage high attendee volume with varying access needs
- Support international travel and time-sensitive arrivals
- Maintain brand consistency and professionalism at every touchpoint
- Streamline registration while leveraging the full EventsAir platform
From badge design to delegate flow, every detail mattered. TIP also sought to unlock more value from their EventsAir platform by using it not just for pre-event registration, but for onsite delivery, volunteer coordination, and real-time management of exhibitors and speakers.
Recognizing that the right support team would be just as critical as the right technology, TIP partnered with MICE Concierge, an EventsAir certified partner, to ensure flawless onsite delivery and fully activate the platform’s deep capabilities.
The Solution: Smart Tools + Strategic Support
Working hand-in-hand with TIP, MICE Concierge leveraged their expertise to create a seamless, scalable check-in experience providing:
- 4 self-service kiosks enabling fast, contactless QR-code self check-in
- 4 staffed desks to support more complex needs
- On-demand badge printing, eliminating prep stress and reprint delays
- 14 trained volunteers coordinated through EventsAir’s volunteer module
In addition to their onsite services, MICE Concierge used EventsAir as the control hub for key logistical operations – managing speaker data, exhibitor access, and volunteer coordination all from a single, centralized dashboard.
MICE Concierge’s professionalism and attention to detail were outstanding. They ensured our event registration ran seamlessly, allowing us to focus on delivering a great conference experience.
Bri Hamill, Operations & Product Strategy Manager at Telecom Infra Project
Extending the Power of EventsAir
With EventsAir already in place, TIP worked closely with MICE Concierge to expand their use of the platform and enhance every aspect of event logistics to significantly improve operational efficiency:
- Speaker management: Coordinated scheduling, profiles, and access across 183 speakers and sessions
- Exhibitor management: Streamlined access and engagement for 32 companies
- Volunteer coordination: Managed 14 volunteers with real-time oversight
- Live analytics: Delivered instant visibility into check-in rates and attendee flows
By combining the platform’s full feature set with MICE Concierge’s experienced on-site team, TIP reduced manual effort, eliminated friction, and delivered an elevated arrival experience for every participant.
Results: Streamlined Delivery & Enhanced Engagement
With a strategic platform and expert partners in place, Telecom Infra Project delivered a seamless event experience for 900 attendees, 183 speakers, 32 exhibitors, and 14 volunteers.
| What Worked | Why It Mattered |
| Frictionless self-check-in | Attendees experienced short queues and a professional, technology-driven welcome |
| Real-time badge printing | Eliminated manual prep, reduced reprints, and adapted easily to last-minute changes |
| Unified event logistics | Registration, speaker, exhibitor, and volunteer data managed from one dashboard |
| Reduced manual workload | Less stress for staff; more focus on delivering a quality event experience |
| Trusted on-site team | MICE Concierge integrated smoothly as an extension of TIP’s internal events team |
| Full platform ROI | Leveraged EventsAir to support every stage, from arrival to analytics |
FYUZ 2025 ultimately became a showcase of how the right technology combined with the right people can turn logistical complexity into a streamlined, scalable experience. With EventsAir as the platform and MICE Concierge as the on-site delivery partner, TIP was able to create a polished, professional registration process that made every attendee feel welcome from the moment they arrived.
Final Takeaway
FYUZ 2025 proved that a high-impact delegate experience starts at the door. By fully utilizing the EventsAir platform and partnering with experienced onsite specialists, Telecom Infra Project delivered a check-in process that was fast, flexible, and flawlessly executed.
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