Initial calibration stage
- Our API will undergo changes and calibrations, we will continue to refine our offering and communicate these changes with you.
- Please expect some updates to the API endpoint may impact your integration i.e. changes to the available datapoints or change to field names.
- Some changes will limit your thresholds of access i.e. how many queries you may run and how complex those queries are.
- Please let our support team know if the thresholds of access are not right for you.
- Reliability of the service may vary during this early adopters period.
Support will be aligned to our early access principles, separate to our normal SLAs
- We are still calibrating our support offering for the API.
- We are always seeking to provide the best support to you.
- Depending on severity, we are committed to responding between 24 hours and 7 days for API errors.
- We will be reviewing these SLAs over the coming period.
Right to remove access
- We reserve the right to remove access to the API for projects we deem inappropriate or not suitable.
- Some examples, but not limited to, are as following:
- Don’t create services that intentionally cause significant or undue load to our API service.
- Don’t misuse custom fields as duplicates for existing fields.
- Don’t repackage our API as a proxy service to 3rd parties.
- If in doubt about the appropriateness of what you’re building please contact us through Customer Support.
No liability for data corruption from connected applications
- Connected applications may result in data corruption inside of EventsAir
- EventsAir accepts no liability for data corruption that occurs from connected applications.
- If you doubt of the impact of your application, please reach out to support.
Important
- EventsAir reserves the right to charge a service fee for remedy of corrupted data .
- We strongly recommend you establish a test event for all API discovery.